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About the Position The content development/social media intern will be responsible for developing and writing a variety of unique material for the website and social media outlets. The suitable candidate must demonstrate the ability to write professionally for varied audiences and consistently meet tight deadlines. Key Duties Frequently posting new content on the website. This will include developing and/or revising text for other venues, editing and proofreading content. Managing and monitoring social media channels. He/She will be responsible for setting up social media accounts and maintaining daily activity. Developing content for posting on all designated social media outlets, monitoring online competitor presences, researching new blogs and channels for relevance/trend identification. Influence target audience behavior across new media channels, analyzing client-initiated conversations and advising the marketing and sales teams as needed. Develop prototypes and storyboards using a multitude of media creation and graphics editing tools Ensure that the websites, blogs and social Media channels are kept up to date Any other task assigned by supervisor.   Qualifications Bachelor’s degree in journalism, communication or any related social sciences. Minimal 1 year experience in web related marketing and development. Prior experience in journalism or marketing communications is preferred. Excellent communications and writing skills Good listening skills Multitasking abilities Ability to work independently Strong attention to detail Familiarity with keyword placement and other SEObest practices Fairly good knowledge of graphic design tools such as Photoshop and Illustrator Apply by sending your CV and a short summary explaining why you are the best fit for the position to info@zebrajobs.com  before 29th June 2017.

Purpose of the Job Enhance customer satisfaction through efficient and effective and quality products and services so as to support attainment of the Sacco goals and objectives. Main Duties and Responsibilities The jobholder’s duties and responsibilities are outlined as follows; I. Operational Roles and Responsibilities a) Ensure provision of quality service to customers b) Participate in implementing customer care policies and standards c) Participate in developing guidelines and standards for improving customer handling programs d) Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible. e) Handle customer complaints using set customer service policies f) Support in the generation of sales leads through their interaction with customers g) Consult with customers about their product or service needs and requirements. h) Inform customers of their account balances and ensure that members understand their statements well i) Assist clients with completing documentation as may be required j) Process the registration of members into the Sacco following the laid down procedures and forwarding the filled forms to the Branch Records Officer k) Promote Chai Sacco’s customer service charter by ensuring that it is strictly adhered to l) Administer Customer Satisfaction surveys under the guidance of the Branch Operations Officer m) Opening of new junior accounts, and ensuring that the junior accounts forms are given to FOSA for activation n) Keep in touch with all customers to monitor changes, need for new products from the Sacco and client visits. o) Compile feedback/complaints in report form and share with Branch Operations Officer p) Giving advice to the members by educating them on how they will invest and save wisely. q) Explaining to customers the different types of loans and credit options that are available r) Providing member’s advisory and education service as well as training members on loan eligibility requirements, qualification, use and repayment. II. Perform any other duties as may be assigned from time to time Key Result Areas: The jobholder’s accountability areas are as follows Improved customer satisfaction indices Seamless customer service to all customers Efficient customer service delivery Increased market share Knowledge and Skills Required: The jobholder must possess; Diploma in Business Administration or Marketing A minimum two years progressive working experience in customer service, marketing or administrative function in a related organization Proven expertise in report writing, communication, negotiation, coordinating and planning skills absolutely required Creativity and the ability to innovate Strong commitment and passion to customer service Diplomacy, Public Relations and Corporate Affairs management experience. Must be able to work in a fast paced environment. Must have excellent organizational and time management skills. Excellent oral communication skills are required to speak effectively and with diplomacy to customers

Purpose of the Job To support the Branch Manager in implementing marketing strategies of the organization at the branch level. Main Duties and Responsibilities: The duties and responsibilities are outlined as follows; I. Operational Roles and Responsibilities a) Implement all marketing and business growth strategies b) Sell and market all Sacco products c) Prospect for new business d) Prepare presentations for prospective customers e) Recruit new members to the Sacco f) Coach, train and supervise the Sales Representative to ensure targets are met. g) Collection of competitor’s intelligence and reporting of the same to Branch Manager. h) Keep in safe custody all marketing materials i.e. brochures, banners, tapes etc i) Preparation of monthly business report for the area j) Participate in trade fairs, marketing promotions, road shows and any other publicity campaign as may be assigned and providing reports on the same k) Liaison office in charge of ensuring that information is disseminated to members on time l) Carry out customer survey and ensure customer service is up to the standard. m) Member education - Pass Sacco information to the customers on any new policies that may be implemented n) Visit clients to get complaints/comments and handling complaints at the field level II. Perform any other duty as may be assigned from time to time Key Result Areas: The accountability areas are as follows Improved customer satisfaction Increased market share Comparative analysis of markets trends Efficient marketing strategies for all the Sacco’s products and services Knowledge and Skills Required: The jobholder must possess; A Bachelors degree in marketing or related field A minimum four years progressive working experience in a dynamic service organization. Valid driving licence. Proven track record in implementing marketing successful programs. Business savvy. Creative and innovative. Excellent communication, influencing and presentation skills.

Purpose of the Job Continuously ensure internal control systems, risk management and governance, procedures and policies with a view to minimize risk exposure for utilization of assets and other resources. Main Duties and Responsibilities: The jobholder’s roles and responsibilities are outlined as follows; I. Operational Roles and Responsibilities a) Develop internal control measures and organize regular review of internal control measures b) Develop annual audit plans for approval by appropriate authority and ensuring that routine audits are carried out as per agreed plan. c) Ensure compliance with the laid down internal controls, all Sacco policies and other statutory requirements d) Develop risk and compliance framework on the Society’s overall risk management strategies and annual work plans. e) Conduct discussions with line Managers on commencement and completion of all audits. f) Check the soundness of accounting procedures and reliability of financial records and reports g) Carry out investigations in the Sacco as the need may arise h) Ensure compliance with the policies, plans, procedures, statutory requirements and regulations i) Safeguarding assets and, as appropriate, verify the existence of such assets by independently appraising the Sacco operations to ensure assets are safeguarded. j) Ensure operations or programs are consistent with established objectives and goals and that the operations are being carried out as planned k) Liaise with external auditors to foster co-operation, reduce duplication of effort and ensure appropriate sharing of information l) Advise management on external audit queries m) Guarantees complete confidentiality of records and information obtained during the course of audit jobs. n) Carry out audits and investigations and recommend remedial actions as per operational procedures requirements. II. Operational Roles and Responsibilities a) Develop and maintain a sound audit manual detailing audit practices, procedures and standards b) Determine the accuracy and reliability of accounting records by analyzing systems and internal controls. c) Ensure audit working papers are properly prepared, referenced, reviewed and documented systematically. d) Prepare management reports as required e) Supervising, training and appraising staff f) Participate in the preparation and implementation of the strategic plan g) Review and evaluate the financial controls, systems, procedures, books of account, financial statements and periodic financial reports h) Assist in coordinating the activities of the Audit and Supervisory committees in consultation with the office of the C.E.O i) Participating in preparation and implementation of the strategic plan III. Perform any other duties as may be assigned from time to time Key Result Areas: The jobholder’s accountability areas are as follows; Effective utilization of resources. Compliance to policies, procedures, standards and controls. Costs control. Risk management and safety of assets. Compliance to safety regulations and procedures Ensure internal checks and balances in the Sacco’s finances Security of the existing financial systems Knowledge and Skills Required: The jobholder must possess Masters degree in Finance or related field A Business related degree. CPA (K) /ACCA Qualification Five (5) Years working in a Finance function with a minimum 4 years auditing experience in a senior position. Membership in a professional body CISA certification will be an added advantage A firm understanding of internal auditing standards Able to integrate understanding of industry trends and vulnerabilities to identify future possibilities, opportunities and risks. Knowledge and application of Internal Audit standards in financial services industry Proactively review and recommend security quality improvements in line with technological and product changes. Ability to understand and document workflows and business processes. Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks. Organized; able to work both independently or in a team setting. Ability to identify solutions that effectively address business and control needs. Interpersonal skills to effectively communicate audit results to functional heads and other stakeholders. Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance.