IBM

8 job(s) at IBM

IBM Nairobi County, Kenya
Oct 05, 2017
Contract
Client Solution Executive - GTS Infrastructure Services This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They will act as an escalation point for  all Service Delivery Escalations.   They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance,  Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. Required Technical and Professional Expertise A minimum of  7 years’ experience in managing  large / complex Projects. Preferred Technical and Professional Experience PMP and ITIL  certifications will be an asset Eligibility Requirements Ability to be “stand-alone” in senior client settings and to manage clients up and down throughout client organization Clear oral and written communication skills to present complex value propositions to client senior executives Strong analytical capability and problem-solving skills  
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
Position Summary and Responsibilities The Solutions Manager engages with the customer to define and translate customer requirements into a technical and commercial sound IT Services solution. He/She will have regular customer interactions during the engagements to work with the customer on technical solution, requirement changes and to ensure the correct customer expectations. He/She will manage the accurate costing of a solution into a suitable detailed level to enable the appropriate pricing of components for the appropriate sales stage. Next to the technical components, this will also include service delivery management, project management, and planning/timelines. The Solutions Manager is required to work along a structured methodology in order to ensure adherence to business controls, and to able to point out risks as well as recommend improvements and actions. He/she displays a time sensitive and accurate way of working, adhering to timelines and  goals set by customer. Required Technical and Professional Expertise Project Management Experience in IT Infrastructure Management for at least 2 years of experience Fluent in English  Three to seven years of relevant project management experience in a Technology/IT environment running projects in a complex, multi-site environment with cross functional teams. Practical knowledge of both agile and non-agile project methodologies.  Practical experience working directly with business/IT leadership to set direction and drive project execution.
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
We are looking for an IT specialist- Senior Business Analyst to be based in Nairobi Kenya who will: Conduct interviews to extract process knowledge from key staff and translate into process maps and detailed training materials that capture step-by-step activities required by each team and role to complete each process. Document core operational processes, creating detailed process maps and associated materials.  Understand how to model business processes at various levels of detail and present the results of process analysis in a compelling way Interpret, recommend, evaluate, and analyze data, business processes, procedures and controls Ensure process improvement and optimization is a key aspect of Solution Design Manage and deliver process optimization projects Develop and roll out implementation plans to ensure new and existing staff use the new process documentation and conduct the required trainings using the standard operational processes Define change management process to ensure that updates to processes are fully documented and understood by all stakeholders Monitor staff use of new process documentation and establish reporting metrics to identify future changes required to drive improvement  Be able to rapidly and effectively build a measures framework for monitoring, control, and/​or improvement Position Requirements Ability to learn and experience in application of leading methods, process models and associated tools & techniques Strong process skills, analytical skills both quantitative and qualitative Possess ‘Can do’attitude  Bachelor’s Degree with at least 5 years experience or higher Solid experience in process re-engineering, in particular process mapping, analysis, design and redesign with demonstrable successes. Possess some Lean, Six Sigma and/​or Industrial Engineering experience Self-learning, energetic, enthusiastic and good team player Willing to work hard and under pressure Excellent written and spoken English Project management experience would be a plus. Experience in a policy or public sector environment would be a plus Required Technical and Professional Expertise Skills Experience with one ormore OOP language (eg. Java, Python, C++) Experience with relational and non-relational databases (e.g., postgres, DB2, mongo) Experience with at least one front-end framework (e.g., angular, react) Mobile Android and iOS development Experience building at least one production application Experience with agile methodology Impact: Develop technologies, analytics and algorithms in financial inclusion and financial services projects . Identify data-driven methods when more traditional approaches are infeasible. Transform research insights into real-world systems for use across the continent.
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
The Services Line Representative (SLR) is responsible for developing solutions that address their client's business needs and delivering client value while supporting IBM business strategies. The SLR is responsible for driving Global Technology Services (GTS) Infrastructure Services signings and "as a Service" revenue across the assigned territory, with particular emphasis on Managed Services, Disaster Recovery & Business Continuity and Backup & Restore Solutions. The SCR works closely with the Project Executive and project office staff as well as the Sales & Distribution Client Executive to coordinate sales activities and to drive services business growth across existing IBM long term services clients in the Industry Sectors (State & Local government, Healthcare, Financial, Retail, Industry, etc) and in other cases on new customers with no preexisting relationships. The SLR works in a highly matrixed environment, assembling an engagement team to assist in the sales and solution development comprising resources from multiple business units and service lines. As a SLR is passionate about its clients' business – their organization, financials, competitiveness in the market, business issues - and equally knowledgeable about how the unique capabilities of IBM's solutions align to address their needs. SLR will be responsible for navigating IBM to identify and acquire critical resources needed to develop the best solution for the client, while applying IBM GTS brand strategies and offerings, methods and models, to ensure world-class design and delivery. Responsibilities: Work close with Sales & Distributing Client Executives to identify, create, qualify and close new GTS business sales opportunities by demonstrating a consultative sales approach Exceed the sales plan and business objectives by successfully selling IBM IS solutions in the assigned selected accounts/Territory Actively lead the resolution of customer issues to ensure their satisfaction and a successful outcome to the sale Engage technical resources, as appropriate, to ensure the company overcomes any technical objections in the sales cycle Develop trusted relationships at a senior management level in enterprise accounts and develop and maintain their confidence Develop and maintain relationships internally and ensure a high level of teamwork and collaboration with support staff and other functions within the company Required  Personal attributes Strong organization and time management skills Good verbal and written communication skills Ability to work collaboratively in a team setting Self-motivated and disciplined while working in a driven selling environment with direct customer interaction Sales tenacity and creativity when presented with difficult challenges and have a strong background in customer service A pro-active entrepreneurial approach and proven track record in penetrating new accounts, developing great relationships with decision-makers, building compelling business cases and closing deals Availability to Travel across Africa Fluent in English Required Technical and Professional Expertise At least 15 years' experience in IT Industry At least 7 years' experience working as Integrator of IT solutions Good knowledge on Managed Services Solutions Good Knowledge Disaster Recovery & Business Continuity Solutions (including Backup & Restore) General Knowledge on Networking Solutions General Knowledge on Security Solutions Successful track record of sales, negotiation, communication, and problem solving skills in a fast-paced environment
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
MVS Sales Specialist professionals are responsible for selling IBM Multi-Vendor Services (MVS) offerings directly to customers.   The MVS Sales Specialist is the lead sales person on TSS Multi-Vendor Services (MVS) engagement. He/she is an expert in MVS offerings and responsible for the development and closing complex TSS MVS solutions in country. He/she will be leading large, multi-functional teams covering large, complex MVS opportunities, negotiating with the highest levels of customer management and responsible for the unit MVS sales strategy, gathering requirements and provide advice to sales and development executives. In addition to achieving personal business objectives, MVS Sales Specialist assures that sales of MVS offerings meets assigned objectives in the country.   Assumes additional responsibilities as assigned. Skills Environment: Develop and maintain comprehensive/expert technical sales knowledge of MVS offerings, along with with financial and selling skills in engaging and closing sales opportunities, that can be applied to opportunities across the business unit.  Demonstrates required proficiency levels for technical and sales skills, as defined for incumbents in this position.   Maintains in-depth knowledge of the management and/or sales processes, techniques, and tools associated with the specialty offerings, and guides others in their use. Identifies and implements improvements to them. Examples of these techniques and tools include, but are not limited to, opportunity / territory management, cost justification, acquisition management, service business management and channel management processes.   Maintains in-depth knowledge of competition's offerings, strategies, and plans. Effectively differentiates IBM offerings from competitive alternatives and creates customer preference for IBM offerings, based on that differentiation.   Communication/Negotiation: Teamwork at highest levels. Leads large, complex engagement teams responsible for the development of deliverables, such as client proposal and presentations. Drives and manages an effective partnership with the clients through contact with executive management and individuals that influence the customer’s executive team.   Leads negotiations with the highest levels of customer management, resulting in successful closing of the sales.   Problem Solving:   Applies creativity and judgment in developmental work on complex TSS MVS opportunities or other TSS MVS projects within the business environment.   Directs resource team to ensure appropriate quantity and quality of technical/services resources are deployed.  Leads team of professionals and provides ongoing guidance in the development of MVS solutions for large or complex opportunities. May lead more than one MVS opportunity concurrently.  Accountable for business unit sales and specific personal objectives, including contract signings, profit, expense, and customer satisfaction.  Develops the strategies and tactics that will win the business, including teaming arrangement, alliances, subcontractors, competitive strategies, tactics and responses.  Has overall responsibility for the final proposal to the client. Required Technical and Professional Expertise At least 15 years' experience in IT Industry At least 7 years' experience working as Integrator of IT solutions Ability to identify multivendor services needs Ability to articulate multivendor offerings with alliance partners Be able to progress with scope variation until it fits price-service balance Experience in exploring managed services needs Ability to apply managed services capabilities to identified opportunities
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
About the job    Would you like to play a key role in developing cutting-edge research with real-world impacts? IBM Research Africa seeks talented, experienced and enthusiastic research scientists to join our team. We are interested in candidates with excellent technical skills who are willing to go beyond scientific investigation and follow their work through to impact, by building assets for our products and clients. You will work with cutting edge technologies and our worldwide research team to engineer and design protocols for blockchain, researching novel techniques and algorithms to improve the consensus, security and scalability aspects of blockchain. You will also collaborate with AI researchers to design, implement, and evaluate AI systems to make blockchain-based solutions smarter.      Job responsibilities Conduct research in the field of blockchain protocols, blockchain security and applications distributed systems, IoT, and machine learning for blockchain (e.g., Deep Learning) Develop generalizable and scalable blockchain architectures and systems applied to novel use cases (e.g. digital identifies, trade logistics) Build systems for complex business process to enable humans to perform more efficiently in their tasks and allow for their swift integration into industry software components Publish in top-tier conferences and journals   Candidate qualifications PhD in computer science Science but are open to related areas such as EE, Mathematics, etc. Outstanding MSc graduates may also apply. Excellent academic track record in either cryptography, security, distributed system, financial cryptography or blockchain Hands on experience in writing code Innovative thinking, creative and capable of thinking Strong publication record in top-tier conferences and journals Previous experience working in team environments with limited supervision   Desired capabilities Blockchain (basic knowledge) Experience with cryptography principles Excellent programming and engineering skills Good research and self-learning skills Experience in distributed system, scientific software engineering, peer–to–peer networks
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
About the job  Would you like to play a key role in building and experimenting cognitive software systems that enable humans and machines to perform better than either humans or machines?  IBM Research Africa is looking for experienced software professionals with strong interest in cognitive computing and experience in implementing complex algorithms arising in instrumentation for data generation and data intensive applications spanning multiple disciplines. You are expected to work in close collaboration with other researchers and engineers and deliver production level-code to support the commercialization of the resulting assets.      Job responsibilities Conduct research in software engineers applied to cognitive computing, include performing foundational research in a wide range of topics such as, knowledge extraction, representation and retrieval from structured and unstructured data Develop open source tools and use cases in addressing the “big” challenges in Africa (e.g., Healthcare, Next Generation Public Sector and Enterprise, etc.) Develop novel and scalable approaches and algorithms for data ranging from small to big data   Candidate qualifications Degree (PhD, MSc, or BSc.) in Computer Science, Software Engineering, Artificial Intelligence, Applied Mathematics or Equivalent Strong background in software engineering practices including agile techniques Experience in tools and methodology to improve software life cycle for cognitive applications Strong publication record in top-tier conferences and journals Proven communication skills and leadership experience are essential   Desired capabilities 5 or more years of commercial software development experience Expert skill level in programming skills (C/C++, Java, Go, Python, Javascript, Node.js, etc.) Expert skill level in software engineering practices including agile techniques Expert skill level in system building/debugging/testing Expert skill level in building Cloud Applications using APIs and micro-services Prior experience in Africa or developing countries is a plus
IBM Nairobi County, Kenya
Oct 05, 2017
Full time
About the job  Would you like to play a key role in developing cutting edge AI and machine learning algorithms and applying them to real life challenging problems? IBM Research Africa is looking for an excellent machine learning researcher with a passion for technology. If you are into creating innovative algorithms, if you think out-of-the-box and are interested to join a group of great researches solving challenging Africa’s problems using machine learning and deep learning techniques, join us!   Job responsibilities Conduct research in the field of machine learning, deep learning, and AI Develop generalizable and scalable AI and conversational architectures and systems applied to addressing the “big” challenges in Africa. Efficiently implement algorithms and run experiments on real data (either small, big or zero data) Implement large-scale machine learning algorithms in a scalable framework, e.g. Spark Build information machines and smart applications that enable humans to make better decisions and perform more efficiently in their tasks and allow for their swift integration into industry software components Candidate qualifications PhD in computer science Science but are open to related areas such as EE, Mathematics, etc. Outstanding MSc graduates may also apply. Strong background in machine learning, deep learning and applied statistics  Hands on experience in writing code Innovative thinking, creative and capable of thinking Experience in Java and/or Python Excellent academic track record in machine learning and/or natural language processing research Strong publication record in top-tier conferences and journals Knowledge of blockchain protocols is a plus Desired capabilities Experience in implementing large-scale machine learning training and prediction pipelines in a production environment Excellent programming and engineering skills Good research and self-learning skills Experience in scalable and parallel (big) data platforms and algorithms