Telkom

1 job(s) at Telkom

Telkom Nairobi County, Kenya
Dec 11, 2017
Full time
The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.   Key Duties and Responsibilities Leading architecture and service design to deliver a best-in-class system and customer-centric services Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development Research and development of new features, solutions & technologies Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization. Analysis and tracking of KPIs for performance and capacity Proactive system monitoring and issue resolution within SLA Management & support of developers and other integration partners both internal and external & Regular reporting   Academic/ Professional Qualifications Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution  8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms. 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.  3-5 years management experience and leading teams   Professional Knowledge Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains. Business acumen and principles and techniques of administration, organization and people management. Knowledge of the telecommunications industry. Networking skills to form collaborative partnerships Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures   Professional Skills: Leadership skills Good analytical skills Strong interpersonal skills  Pro-active & multi-tasking  Good persuasion skills  Resourceful Analytical thinking and problem solving skills – collects researches and analyzes data Accuracy and attention to details – prioritises and plans work  Team-work and cooperation