Communication Authority Of Kenya

3 job(s) at Communication Authority Of Kenya

Communication Authority Of Kenya Nairobi County, Kenya
Nov 14, 2017
Full time
key responsibilities : Determining the best solution based on the issue and details provided by customers Respond to requests for technical assistance in person, via phone, electronically • Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel  Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the IT Helpdesk team Identify and suggest possible improvements on policies and procedures governing the IT Helpdesk  Administer IT Help desk system  Prepare quarterly IT Help Desk tickets statistics, status and graphical reports, analysis and recommendations Qualifications and Experience  Bachelors degree in Information Technology/Computer Science/Management Information Systems.  Minimum of three (3) years relevant experience.
Communication Authority Of Kenya
Nov 14, 2017
Full time
Reporting to the Director/Information Technology and Enterprise Resource Management, the job holder will be responsible for protecting the Authority’s computers, networks and data against threats, such as security breaches, computer viruses or attacks by cyber-criminals. This will involve developing, maintaining and monitoring compliance of all information security policies and procedures. The job holder will have the following key responsibilities: - Undertakes security analysis and risk management Undertakes penetration tests  Manages internal audits on information security processes, controls and systems  Plans and implements security measures to protect computer systems, networks and data Responsible for preventing data loss and service interruptions by researching new technologies that will eectively protect the Authority’s network Creates tests and implements network disaster recovery plans Performs risk assessments and testing of data processing systems, installing firewalls, data encryption and other security measures recommending security enhancements and purchases Trains sta on network and information security procedures Qualifications And Experience Bachelor’s degree in Information Technology/Computer Science/Management Information Systems. Minimum of seven (7) years relevant experience Should be a member of a professional body. Seven (7) years’ relevant experience, five (5) of which should be in a managerial position. Possession of relevant postgraduate degree will an added advantage
Communication Authority Of Kenya Nairobi County, Kenya
Nov 14, 2017
Full time
key responsibilities : Supports the secretarial services function to the Board and Universal Services Advisory Board (USAC) Ensures that the Board and Council carry out their operations in accordance with the statutory and corporate governance requirements through provision of professional advisory services Co-ordinates the conduct of legal and governance audits Supports the planning and co-ordination of Board and Council Evaluation exercises  Facilitates planning and co-ordination of Board & Council activities Supports timely governance compliance reporting to the various agencies and following up areas of corrective action  Maintains a record of updated laws, regulations, Board & Council Charters, Board & Council minute books, Governance Policies and any other important governance documents that may be required for reference by the Board  Supports compliance and implementation of the Authority’s strategic plan with regard to corporate governance aspects Qualifications And Experience  Bachelors Degree in Law  Diploma in Law • Registered advocate of the High Court of Kenya  Should be a member of a professional body Seven (7) years’ relevant experience, five (5) of which should be in a managerial position Possession of relevant postgraduate degree will be an added advantage