National Industrial Credit Bank

7 job(s) at National Industrial Credit Bank

National Industrial Credit Bank Nairobi, Nairobi County, Kenya
Dec 21, 2017
Full time
Purpose of the role: Ensuring the profitability of asset products and quality of the loan portfolio by collecting the delinquent receivables efficiently and effectively. Key Responsibilities: Portfolio Management  Must maintain Kes 1.5M Additional Provision per month on IPF collections Full liner coverage by the 20th of every month. This is achieved though application of the appropriate dunning actions through aggressive follow up on delinquent accounts by making a minimum of 30 calls per day, demand letters, SMSes, emails, repossession and collection agents, external collection agencies etc. Meet the credit cost goals of the business by effective collections management, procedures and standards. Ensure Cancellations are done on time Assist in additional duties in the department to improve on collections and to achieve satisfactory rating in all audits such as departmental leave management, coordinating evening liner and processing claims. Service Delivery Execute and manage customer, departmental and organizational out serve; Giving customers information relating to the balance and general account status information to facilitate payments. Manage and control all matters relating to delinquent accounts. Customer queries should be closed within 48 hours or escalated for speedy resolution. Provide feedback concerning customer payment behaviour for an improved credit approval process. This is by regularly updating the incident report to facilitate resolution of customer issues and ensure customer satisfaction Operational Management Reduce operational losses and ensuring timely closure of audit and compliance issues; Customer due diligence and account monitoring through timely issuance of termination notices and sending sms/email notifications. Ensure the department achieves satisfactory performance in terms of leave days taken. Job Specifications (Ideal) Academic Qualifications: A University degree in a business related field Professional Qualifications: Qualifications in Credit Management/Debt Collection will be a definite advantage. Work Experience: 6 months – 1 years’ experience in banking Excellent interpersonal skill
National Industrial Credit Bank Nairobi, Kenya
Dec 21, 2017
Full time
Purpose of the role: Ensuring the profitability of asset products and quality of the loan portfolio by collecting the delinquent receivables efficiently and effectively. Key Responsibilities:  Portfolio Management Ensuring the profitability of SME portfolio by improving quality of the loan portfolio by collecting the delinquent receivables efficiently and effectively Must maintain maximum forward flow rate at 8% of the allocated book. Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high risk accounts. Ensure effective escalation of loss accounts to legal to maximize on recovery targets. Implement Credit Administration policies. I.e. exercise the enforcement process of recovering debts through constant calling, sending sms and letters, instructing RPO’s where necessary and ensuring that no losses are incurred in terms of debt recovery. Receiving payments (mostly in form of cheque) and ensure banking is done promptly to the correct accounts Provide accurate & relevant information on loans to customers at all times Promptly attend to customers’ requests and queries either through call backs, faxing or mailing requested documents Track and document early detection of problem accounts: i.e. cases of Fraud, FIDs skip trace and ensure that they are escalated and acted upon as per Collections Strategy. Operational Management Reduce operational losses and ensuring timely closure of audit and compliance issues. Customer due diligence and account monitoring through timely issuance of demand letters and recommending problematic accounts for escalation  Ensure the department achieves satisfactorily rating in all audits by coordinating the monthly snap checks Observe the fundamentals to a smooth running of collection operations while observing to reduce operational losses and ensuring timely closure of audit and compliance issues, cost control and compliance with internal and legal requirements. Service delivery Execute and manage customer, departmental and organizational out serve. Manage and control all matters relating to delinquent accounts. Provide feedback concerning customer payment behaviour for an improved credit approval process. This is by regularly updating the incident report to facilitate resolution of customer issues and ensure customer satisfaction. Minimizing customer complaints and provide requisite back up to colleagues and other bank staff especially in dealing with difficult customer disputes/queries. Providing customer feedback and timely replies to various customer correspondences or escalating for speedy resolution.  Identification of diverse customer issues and complaints thus resolving various issues and escalation of cases requiring referral for better resolution. Job Specifications (Ideal) Academic Qualifications: A University degree in a business related field Professional Qualifications: Qualifications in Credit Management/Debt Collection will be a definite advantage. Certified Public Accountant of Kenya (CPA-K) Work Experience: 3 years’ experience in banking experience in bank operations Excellent interpersonal skills Versatility, flexibility, passion and commitment to quality service delivery.
National Industrial Credit Bank Nairobi County, Kenya
Dec 21, 2017
Full time
Purpose of the role: Ensuring profitability of asset products and quality of the loan portfolio by collecting the delinquent receivables efficiently and effectively. Key Responsibilities: Collection and Recoveries Aggressive follow up on delinquent accounts and ensuring a minimum 20% forward flow rate  Issue repossession orders Promptly identify existing current accounts for delinquent accounts and collect of any existing credits  Escalation of any special cases on a timely basis to ADR committee or Legal for further remedial measures. Receiving payments and ensure banking is Track and document early detection of problem accounts Conducting customer visits for Problematic facilities and recommending appropriate remedial measures for the facilities. Ensure that all restructured accounts are properly signed as per DRP Strategy. Manager sign off required Maintain a portfolio of all restructured retail facilities for tracking and effective management of rescheduled portfolio. Memorandum Management Ensure seamless process in the outsourcing of memorandum accounts Follow up of outsourced Memorandum accounts Ensure timely and accurate preparation and submission of reconciliation reports SERVICE DELIVERY Manage and control all matters relating to delinquent accounts. Conducting a comprehensive check on NLS Manage and control all matters relating to delinquency Ensure all customer complaints are closed within the reporting period Giving customer feedback on time. Academic Qualifications: A University degree (Holders of a Business related degree) Professional Qualifications: Qualifications in Credit Management/Remedial Management will be a definite advantage. Work Experience: 3 years’ experience in banking operations Excellent people management skills Versatility, flexibility, passion and commitment to quality service delivery
National Industrial Credit Bank Nairobi County, Kenya
Dec 18, 2017
Full time
Purpose of the Position: To implement and manage the operational business process management framework across various functions, ensuring quality of performance on Service Level Agreements with a view to enhancing customer experience. To work collaboratively across the bank’s business and operational units to improve business processes and customer facing systems and introduce innovation into the processes/systems to impact results, enhance profitability and ensure that business process/systems improvement outcomes are in harmony with the Bank’s strategic goals. To play an integral role in increasing Customer Satisfaction, Net Promoter Score and efficiencies tied to the bottom line through prioritized system enhancements and process improvements.   MAIN ACCOUNTABILITIES & APPROXIMATE TIME SPLITS % ACCOUNTABILITY OUTPUT Business Process Improvement and SLA implementation: (55%) Design and implement customer centric business processes in line with changing customer expectations and ensure they are operationalized in all customer facing business systems, challenging the status quo vis-à-vis the customer expectations to bridge the gap Lead process improvement initiatives through customer journey mapping and work with cross-functional teams to coordinate and streamline business processes; identify risks and issues and prioritize processes to be improved. Facilitate teams to critically review current processes for effectiveness, quality and simplification. Diagnose process “pain-points”; evaluate and develop alternative or effective solutions in liaison with key stakeholders. Implement process solutions to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness, promote implementation of best practices Develop metrics to ensure processes improvement implementations are successfully measured and efforts are attached to improved Customer Satisfaction and NPS. Identify opportunities for business process optimization by analyzing the process data metrics. Prepare and update business process dashboard reports to monitor and measure post implementation benefits to meet improvement targets and drive SLA adherence and Review. Create, update and review documentation for new and existing business processes and drive integration of new process with existing business processes. 8. Provide training on new processes as needed. Operational Management (20%) Keep abreast of industry standards and processes and initiate trials and site visits for benchmarking. Include the Voice of the Customer, when developing and improving processes, to establish priorities, from the customer stand point of view. Conduct User Acceptance testing for new products and services to ensure they pass the customer experience acceptable levels before launch. Work directly with stakeholders to discuss & evaluate product feature requests and/or issues by institionalizing customer journey maps  Business Development (15%) Develop strategies to increase the quality and efficiency of support to customers Develop challenging quality metrics across the bank and monitor performance. Contribute to product development and improvement through continuous feedback analysis collected through the process and product evaluations.  Leadership and People Development (10%) Build, develop and motivate high performance and workgroups committed to success. Set challenging performance objectives and measures for the workgroups and provide regular feedback and honest assessment on achievement. Train, guide and provide leadership, direction and pace to working groups. Be a role model for the workgroups, performing my duties wholeheartedly. 5. Invest in self-development   Academic Qualifications:   Bachelor’s degree in a business related field Upper 2nd Class or equivalent. Professional Qualifications: Project Management Certification and experience with MS Projects Lean and/or Six Sigma certification or other recognized Business Process Improvement Methodologies   Work Experience:  5 years working experience in Business Management or Customer service role within a Sales/ service environment, of which 2 years should be in Project management role High level of understanding of bank systems and those in the industry with practical experience in the use of workflow systems and a good understanding of technology. Practical experience with banking applications software and advanced user skills for relevant MS Office applications (Word, Excel, PowerPoint, Project, Visio)
National Industrial Credit Bank Nairobi County, Kenya
Dec 18, 2017
Full time
Purpose of the role: Responsible for maintaining existing and acquiring new Public Sector clients. Managing the portfolio to ensure that the bank maximizes its returns from the relationships. Ensuring that customer service levels are maintained at high standards. Key Responsibilities: Business Development; Identify and acquire new Public Sector clients to grow the liability and asset book. Cross selling bank products to ensure maximization of the customer wallet share.  Develop and implement initiatives for maintaining strong relationships with existing customers as well as develop new relationships that guarantee a profitable portfolio of Public Sector Corporate customers. Carry out and document regular customer visits, observe outstanding turnaround time and ultimately ensure provision of quality service to all clients. Conduct regular reviews and analysis of the clients’ profitability and ensure compliance to banks risk policies. Assess and recommend high quality credit facilities for clients and potential clients and thereafter oversee completion of all related security documentation with a view to maximizing earnings and minimizing bad debts. Sourcing of market information and monitoring of product development and pricing of competitors and assisting in development of innovative financial packaging for clients, to counter competitive pressures. Staff Development and People Management Lead the Assistant Relationship Manager to ensure proper coverage of the assigned clients. Help team members to identify strengths and weakness in their own skills and attributes, review their self development plans and ensure training and development needs are accommodated. Coach/mentor team members on relationship development, service quality and risk. 2 of 2 Cross selling other bank products Cross selling to all business units including Personal Banking/Business Banking/Asset Finance/ Treasury / Bancassurance. Academic Qualifications: A University degree(Holders of a Business related degree will have added advantage) Professional Qualifications: Professional Banking Qualification (AKIB) or Credit Skill certification will have added advantage. Work Experience: 5 years' proven working experience in a Banking environment, with sound exposure to Business Development and credit, 3 years of which should be at a management level, with at least two "succeed" ratings. Good understanding of the bank systems. Proven track record of consistently exceeding set targets. Excellent Banking product knowledge Versatility, flexibility, passion and commitment to quality service delivery.
National Industrial Credit Bank Nairobi County, Kenya
Dec 13, 2017
Full time
Purpose of the role: Responsible for maintaining existing and acquiring new Public Sector clients. Managing the portfolio to ensure that the bank maximizes its returns from the relationships. Ensuring that customer service levels are maintained at high standards. Key Responsibilities: Business Development; Identify and acquire new Public Sector clients to grow the liability and asset book. Cross selling bank products to ensure maximization of the customer wallet share.  Develop and implement initiatives for maintaining strong relationships with existing customers as well as develop new relationships that guarantee a profitable portfolio of Public Sector Corporate customers. Carry out and document regular customer visits, observe outstanding turnaround time and ultimately ensure provision of quality service to all clients. Conduct regular reviews and analysis of the clients’ profitability and ensure compliance to banks risk policies. Assess and recommend high quality credit facilities for clients and potential clients and thereafter oversee completion of all related security documentation with a view to maximizing earnings and minimizing bad debts. Sourcing of market information and monitoring of product development and pricing of competitors and assisting in development of innovative financial packaging for clients, to counter competitive pressures.
National Industrial Credit Bank Nairobi County, Kenya
Dec 13, 2017
Full time
Job Specifications (Ideal): Academic Qualifications: Bachelor’s degree in a business related field Upper 2nd Class or equivalent. Professional Qualifications: Project Management Certification and experience with MS Projects Lean and/or Six Sigma certification or other recognized Business Process Improvement Methodologies Work Experience: 5 years working experience in Business Management or Customer service role within a Sales/ service environment, of which 2 years should be in Project management role High level of understanding of bank systems and those in the industry with practical experience in the use of workflow systems and a good understanding of technology. Practical experience with banking applications software and advanced user skills for relevant MS Office applications (Word, Excel, PowerPoint, Project, Visio)