APA Insurance

4 job(s) at APA Insurance

APA Insurance Nairobi County, Kenya
Dec 07, 2017
Full time
JOB PURPOSE This role is responsible for maintaining and ensuring availability, reliability and continued suitability of business application systems used within APA Insurance. KEY RESPONSIBILITIES Coordinate internal resources and third parties/vendors on an ongoing basis for speedy and flawless resolution of system issues relating to the new General Insurance System. Ensure outstanding project and support issues are delivered on-time and within scope Conducting requirements gathering/proactively identifying needs/opportunities; carrying out analysis and translating user requirements to technical documents to be used in system acquisition and enhancement;  Ensure sufficient user acceptance testing for issues raised in the new GIS using appropriate tools and techniques Report and escalate to management as needed  Performing thorough Root Cause Analysis (RCA) for the errors and changes in both GIS and FMS application systems and recommending/implementing the best solutions – adhoc and on-going basis; Analyzing report requirements, designing and developing the required reports from GIS and FMS application systems; Planning and conducting training on system functionalities, as well as new developments in reports, system releases, fixes & patches for both GIS and FMS application systems;  Planning and performing regular health checks and Security Audits on the GIS and FMS application systems and databases within the Group; Responsible for Disaster Recovery including system-wide backups and periodic restorations and testing for GIS and FMS systems; • Documenting procedures, processes and user manuals for GIS and FMS, for reference within the department and the organization; User administration which involves new user setup, access/permission rights – add, modify & revoke. Managing the testing and implementation of systems upgrade, releases an patches as well as new technology solutions for APA Insurance Any other duties as may be assigned from time to time by Management ACADEMIC QUALIFICATIONS • Bachelor’s degree in Computer Science, Information Technology or any other related field. PROFESSIONAL QUALIFICATION MCSD / OCA Project Management EXPERIENCE  At least 4 years relevant experience SKILLS AND ATTRIBUTES Software development and programming skills System analysis skills Communication and interpersonal skills Training Skills-Ability to train non-technical users on ICT systems
APA Insurance Nairobi, Nairobi County, Kenya
Dec 07, 2017
Full time
JOB PURPOSE: The position is responsible for achieving business growth by meeting new business targets. To achieve this, through his/her own initiative and through his/her team, find potential new customers, present to them, ultimately convert them into clients, train them and continue to grow the business. He/she will also help manage existing clients and ensure they stay satisfied and positive. The position involves developing a micro-insurance business development team with the aim of ensuring business growth, enforcing effective credit control, delivery of set loss ratio and building and maintaining customer relationships as per the organization’s customer charter. KEY PRIMARY RESPONSIBILITIES: Developing and constantly updating underwriting service standards and manuals in line with the customer service charter; Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio; Liaising with other business units to ensure business procured is compliant with company underwriting guidelines i.e. pricing, risk, legal etc.;  Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times. These include quotations, debit/credit notes and policy documents;  Building and strengthening business relationships with existing and prospective clients to achieve performance targets; Supporting the collection of outstanding premium within the credit control policy; Exploring opportunities presented by the market and coming up with creative ideas to help in the development of innovative products and solutions that meet customer needs; Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;  Developing micro insurance unit budget and business plans to achieve the set company targets;  Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets; In liaison with HOD, conduct market research and explore opportunities presented by the market to develop innovative micro insurance products and solutions that meet customer needs; Participating in company CSR and brand building activities in liaison with other departments;  Training, coaching and mentoring staff in order to improve performance and cohesion within the department; Implementing micro insurance interdepartmental SLA in liaison with other departmental heads; Participating in departmental meetings, projects and committees as assigned. GENERIC DUTIES Develop business unit budget and business plans to achieve the set company targets; Entrench performance based appraisal of departmental staff in line with their set KPIs and departmental targets; Participate in company CSR and brand building activities in liaison with other departments; Train, coach and mentor staff in order to improve performance and cohesion within the department; and Participate in department meetings, projects and committees as assigned ACADEMIC QUALIFICATIONS Bachelor’s degree in Business/Marketing/Micro insurance/Entrepreneurship/Public relations or an equivalent. Professional Qualifications  Diploma in Micro insurance/Micro Finance/ACII Member of a relevant professional body WORK EXPERIENCE At least 10 years relevant experience with at least 4 years managerial experience SKILLS AND ATTRIBUTES Proposal writing skills Analytical skills Excellent market and industry knowledge
APA Insurance Nairobi, Nairobi County, Kenya
Dec 07, 2017
Full time
JOB PURPOSE: To ensure effective and efficient management of the Legal department, provision of legal advisory services and ensuring effective management of legal and contractual risks. PRIMARY DUTIES & RESPONSIBILITIES:  Receive demand letters, summons and statutory notices on behalf of the company advice and action on the best way forward in liaison with Claims department.  Appoint external advocates to defend frivolous claims in court immediately the company is served with summons. Assess genuine claims that can be settled out of court upon receipt of demand letters, and initiate negotiations with third party advocates to save the company on costs. Provide a legal opinion on all matters filed in court or being negotiated out of court.  Liaise with brokers or directly with insured persons to ensure that external advocates have all the required supporting documents to defend the company. Upon analysis of a claim, Issue appropriate instructions to external Advocates to ensure expedient settlement of claims. Assessment of Advocates fee notes to ensure that they are in line with the provisions of the Advocates Remuneration Order. To check and confirm if a claim is statutorily time barred under tort or contract before accepting service of summons. Review of all outstanding claims on a semi-annual basis. Ensure recoveries are pursued aggressively against negligent third parties and liaise with lawyers in the panel on matters that are in court. Manage external lawyers on a day to day basis and ensure that the cases in court are handled in the best interests of the company. Review all contracts and any other documentation where the company has committed itself and assess legal implications that need to be brought to the management’s attention.  Prepare, review, negotiate and modify contractual instruments to assist and support various business activities. ACADEMIC QUALIFICATIONS A Bachelor’s Degree in Law.  Post graduate diploma from the Kenya School of Law. Admission as an Advocate of the High Court of Kenya. EXPERIENCE At least 4 years relevant experience in the Insurance industry. SKILLS/ATTRIBUTES Good questioning, negotiating and influencing s& communication skills Have own initiative and use the corporate claims philosophy effectively Have the experience to know when it’s best to deal with a matter on a compromise basis or when a defense is more likely to be successful Ability to make decisions quickly and confidently. Good working knowledge of MS Office applications (Ms Excel, Word, Powerpoint, Outlook) In depth knowledge of internal systems (Turn-quest) Team player with high customer awareness skills
APA Insurance Nairobi, Nairobi County, Kenya
Dec 07, 2017
Full time
JOB PURPOSE: This role is responsible for providing support in carrying out audits by providing independent, objective assurance and consultancy services in order to improve the group overall operations, with specific emphasis on the controls, governance and processes. PRIMARY RESPONSIBILITIES: • Reviewing various business processes and documents to check for controls and compliance with the company policies which includes Physical Asset verification and conducting systems audits. This involves: o Conducting interviews during audits; o Preparing working papers for the various audits; o Developing and administering surveys; o Summarizing audit issues; • Detecting fraud and conducting follow up investigations; • Identifying all risks including people, technology and process risks, and evaluate the efficiency and effectiveness of controls; • Conducting data extraction, analysis, and security reviews utilizing software tools to guide the audit process; • Identifying and documenting audit issues and recommendations concerning areas being reviewed; • Attending and observing auctions of salvage vehicles to ensure compliance to procedures. ACADEMIC QUALIFICATION Bachelors’ degree in Commerce/Accounting /Finance or an equivalent PROFESSIONAL QUALIFICATION CPA / ACCA equivalent EXPERIENCE 2 years’ Experience in Audit SKILLS AND ATTRIBUTES Analytical Skills Report writing skills Interpersonal skills Communication skill