SENIOR SYSTEMS ANALYST – TURNQUEST GIS & FMS

  • APA Insurance
  • Nairobi County, Kenya
  • Dec 07, 2017 - Dec 14, 2017
Full time Information Technology

Job Description

JOB PURPOSE
This role is responsible for maintaining and ensuring availability, reliability and continued suitability of business application systems used within APA Insurance.

KEY RESPONSIBILITIES

  • Coordinate internal resources and third parties/vendors on an ongoing basis for speedy and flawless resolution of system issues relating to the new General Insurance System.
  • Ensure outstanding project and support issues are delivered on-time and within scope
  • Conducting requirements gathering/proactively identifying needs/opportunities; carrying out analysis and translating user requirements to technical documents to be used in system acquisition and enhancement;
  •  Ensure sufficient user acceptance testing for issues raised in the new GIS using appropriate tools and techniques
  • Report and escalate to management as needed
  •  Performing thorough Root Cause Analysis (RCA) for the errors and changes in both GIS and FMS application systems and recommending/implementing the best solutions – adhoc and on-going basis;
  • Analyzing report requirements, designing and developing the required reports from GIS and FMS application systems;
  • Planning and conducting training on system functionalities, as well as new developments in reports, system releases, fixes & patches for both GIS and FMS application systems;
  •  Planning and performing regular health checks and Security Audits on the GIS and FMS application systems and databases within the Group;
  • Responsible for Disaster Recovery including system-wide backups and periodic restorations and testing for GIS and FMS systems;
  • • Documenting procedures, processes and user manuals for GIS and FMS, for reference within the department and the organization;
  • User administration which involves new user setup, access/permission rights – add, modify & revoke.
  • Managing the testing and implementation of systems upgrade, releases an patches as well as new technology solutions for APA Insurance
  • Any other duties as may be assigned from time to time by Management

ACADEMIC QUALIFICATIONS

  • • Bachelor’s degree in Computer Science, Information Technology or any other related field.

PROFESSIONAL QUALIFICATION

  • MCSD / OCA
  • Project Management

EXPERIENCE

  •  At least 4 years relevant experience

SKILLS AND ATTRIBUTES

  • Software development and programming skills
  • System analysis skills
  • Communication and interpersonal skills
  • Training Skills-Ability to train non-technical users on ICT systems