Senior Manager –Mobile Financial Services

  • Telkom
  • Nairobi County, Kenya
  • Dec 11, 2017 - Dec 21, 2017
Full time Business Development

Job Description

The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.


Key Duties and Responsibilities

  • Leading architecture and service design to deliver a best-in-class system and customer-centric services
  • Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
  • Research and development of new features, solutions & technologies
  • Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
  • Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
  • Analysis and tracking of KPIs for performance and capacity
  • Proactive system monitoring and issue resolution within SLA
  • Management & support of developers and other integration partners both internal and external & Regular reporting

Academic/ Professional Qualifications

  • Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution 
  • 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
  • 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
  •  3-5 years management experience and leading teams

Professional Knowledge

  • Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
  • Business acumen and principles and techniques of administration, organization and people management.
  • Knowledge of the telecommunications industry.
  • Networking skills to form collaborative partnerships
  • Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures

Professional Skills:

  • Leadership skills
  • Good analytical skills
  • Strong interpersonal skills
  •  Pro-active & multi-tasking
  •  Good persuasion skills
  •  Resourceful
  • Analytical thinking and problem solving skills – collects researches and analyzes data
  • Accuracy and attention to details – prioritises and plans work
  •  Team-work and cooperation