Group and Events Sales Manager

  • Villa Rosa Kempinski
  • Nairobi County, Kenya
  • Dec 13, 2017 - Dec 31, 2017
Full time Hospitality-Hotel

Job Description

Main Responsibilities
  • Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
  • Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt. 
  • Apply the Kempinski MICE SOP’s from group enquiry to contracting. 
  • Ensure the ideal and most effective utilisation of the meeting and conference rooms.
  • Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
  • Realise up sell possibilities to meet and surpass Group & Event budget goals.
  • Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
  • Create activities to ensure ongoing maintenance of bookings.
  • Generate proper proposals and contracts.
  • Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
  • Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator). 
  • Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
  • Introduction of the Event Manager / Group & Event Coordinator to the client.
  • Conduct exit interview with important customer after their event – asking for future business.
  • Cross-sell to other hotels within the Kempinski Group (and GHA).
  • Conduct regular competition checks.
  • Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
  • Proper maintenance of LOS/CAN and UNC business.
  • Further administrative tasks and other possible assigned duties.
  • Performs any other duties as assigned to them by management.
  • Conduct scheduled sales calls Upsell and cross sell all products and properties.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 
Qualifications
  • Degree/Diploma in Hospitality.
  • 3+ years in luxury hotel
  • 3+ years in Sales, Groups & Event management.
  • Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
  • Micros Fidelio Opera and Sales & Catering
  • Applies a professional, confidential and ethical approach at all times
  • Experience in a similar role and proven track record may be considered in lieu of specialized education
  • Strong people leadership skills
  • Good communication skills
  • Fluent speech skill; Knowledge of the English language is mandatory
  • Sound, checkable previous employment references
  • Strong leadership and analytical skills
  • Ability to quickly adapt to a constantly changing market with a revenue positive effect
  • Be proactive in achieving Event & Group revenue goals
  • Relevant experience in Event & Group management. Hotel Operations experience a plus
  • Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
  • Ability to remain calm and composed under pressure
  • Positive winning attitude, adaptable and ready to take on new challenges