Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from group enquiry to contracting.
Ensure the ideal and most effective utilisation of the meeting and conference rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realise up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
Introduction of the Event Manager / Group & Event Coordinator to the client.
Conduct exit interview with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Conduct regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
Proper maintenance of LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Performs any other duties as assigned to them by management.
Conduct scheduled sales calls Upsell and cross sell all products and properties.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Degree/Diploma in Hospitality.
3+ years in luxury hotel
3+ years in Sales, Groups & Event management.
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
Micros Fidelio Opera and Sales & Catering
Applies a professional, confidential and ethical approach at all times
Experience in a similar role and proven track record may be considered in lieu of specialized education
Strong people leadership skills
Good communication skills
Fluent speech skill; Knowledge of the English language is mandatory
Sound, checkable previous employment references
Strong leadership and analytical skills
Ability to quickly adapt to a constantly changing market with a revenue positive effect
Be proactive in achieving Event & Group revenue goals
Relevant experience in Event & Group management. Hotel Operations experience a plus
Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
Ability to remain calm and composed under pressure
Positive winning attitude, adaptable and ready to take on new challenges
About Villa Rosa Kempinski
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.
Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.
We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It’s not just to simply provide a hotel bed and a meal, at Kempinski it’s all about bringing a story to life.
Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We’ve witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a ‘once-in-a-lifetime’ journey.
We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it’s something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it’s as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests