The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Centre
To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
Maintain hygiene and cleanliness of treatment rooms
Manage levels of professional stock and supplies
Refer and abide by the spas standard operational procedures, policies and form manuals
Comply with all Kempinski company policies
Any other duties that may be delegated by the management through the Spa Manager
High School or secondary diploma required
Beauty therapy certificate
First Aid and CPR certificate (an advantage)
Previous experience in a 5 star/luxury hotel is required
Knowledge of herbal therapy, body treatments and facials
Knowledge in operating Spa machines and equipments
One (2) years’ spa therapy experience in an international standard spa
Good communication skills
Able to work in a fast paced environment and can multitask
Ability to remain calm and composed under pressure
About Villa Rosa Kempinski
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.
Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.
We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It’s not just to simply provide a hotel bed and a meal, at Kempinski it’s all about bringing a story to life.
Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We’ve witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a ‘once-in-a-lifetime’ journey.
We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it’s something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it’s as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests