Mobishop Assistant

  • Mobisol
  • Nairobi County, Kenya
  • Dec 19, 2017 - Dec 31, 2017
Full time Customer Service

Job Description

Responsibility 

  • To observe and record 100% accuracy handover per shop
  • Display systems to be presentable, complete,clean and working at any time, storage room setup (proper arrangements of items, labeling, separation of spare parts (used and broken) reposed items
  • Managing the support staff at Mobishop, i.e installation technicians, sales agents and maintenance technicians
  • Providing information to customers about Mobisol product and addressing all customer queries within the Mobishop service center
  • Accuracy in completing the customer qualification process
  • Matching of stock figures (Database) and the physical stock count on weekly basis and monthly reconciliation
  • Accurate handover by verifying all documents,the process and policy is adhered to
  • Matching of expected and submitted inventory (stock validation) matching of stock figures and the physical stock count
  • 100% accuracy during sale/handover of extra items
  • Supporting the implementation of product introductions, contract updates and other changes affecting Mobishop operations in close collaboration with the MobiShop Administrator and in alignment with MobiShop Team Leader
  • Proper documentation of operation documents (customer contracts, inventory sheets, appliance contracts, return sheets,repossession sheets,etc
  • Achieve 50% of Appliance sales target in relation to sales target of the MobiShop
  • Completing assigned tasks in line with applicable policies, guidelines, processes and procedures
  • Supporting relevant departments with research work when needed within Mobishop operations
  • Seeking opportunities to learn and develop within Mobisol and through training

QUALIFICATIONS

  • 1 year of working experience in a customer service related field is a plus University degree is a plus
  • Fluency in local language, good communication skills in English
  • Good time management and organizational skills
  • Attention to detail
  • Ability to learn and adapt to a fast evolving working environment
  • Team player