BRANCH ADMINISTRATIVE ASSISTANT

  • APA Insurance
  • Eldoret, Uasin Gishu County, Kenya
  • Dec 20, 2017 - Dec 26, 2017
Full time Administration

Job Description

PURPOSE:
This position is responsible for responding to client queries, capturing new business submitted by the financial advisors within the branch, giving administration support to the unit managers and financial advisors on various activities and coordinating activities of the branches and head office.

PRIMARY RESPONSIBILITIES:

  • Vetting and processing data on proposal forms in the system within the stipulated TATs;
  • Responding to customer queries as per the customer service charter;
  • Processing and coding new financial advisors application forms in the system;
  • Facilitating the delivery of policy documents and receipts to the clients on time;
  • Providing administrative support to the sales team;
  • Preparing quotations in response to customers and agents request for policies;
  • Procuring and distributing stationary (marketing materials) to the sales team;
  • Registering and forwarding claims together with necessary documentation and following up on settlement;
  • Accounting for branch petty cash management and finance administrative issues in liaison with the branches accountant.

ACADEMIC QUALIFICATIONS

  • Diploma in Business Administration/Insurance or an equivalent.
  • Progress in relevant professional qualification ACII/CPA

EXPERIENCE

  • At least 2 years relevant experience

SKILLS AND ATTRIBUTES

  • Customer service skills
  • Analytical skills
  • Team work skills
  • Communication skills