Assistant Manager

  • National Industrial Credit Bank
  • Nairobi County, Kenya
  • Dec 21, 2017 - Dec 22, 2017
Full time Business Development

Job Description

Purpose of the role:

Ensuring profitability of asset products and quality of the loan portfolio by collecting the delinquent receivables efficiently and effectively.

Key Responsibilities:

Collection and Recoveries

  • Aggressive follow up on delinquent accounts and ensuring a minimum 20% forward flow rate
  •  Issue repossession orders
  • Promptly identify existing current accounts for delinquent accounts and collect of any existing credits
  •  Escalation of any special cases on a timely basis to ADR committee or Legal for further remedial measures.
  • Receiving payments and ensure banking is
  • Track and document early detection of problem accounts
  • Conducting customer visits for Problematic facilities and recommending appropriate remedial measures for the facilities.
  • Ensure that all restructured accounts are properly signed as per DRP Strategy. Manager sign off required
  • Maintain a portfolio of all restructured retail facilities for tracking and effective management of rescheduled portfolio.

Memorandum Management

  • Ensure seamless process in the outsourcing of memorandum accounts
  • Follow up of outsourced Memorandum accounts
  • Ensure timely and accurate preparation and submission of reconciliation reports


  • Manage and control all matters relating to delinquent accounts.
  • Conducting a comprehensive check on NLS
  • Manage and control all matters relating to delinquency
  • Ensure all customer complaints are closed within the reporting period
  • Giving customer feedback on time.

Academic Qualifications:

  • A University degree (Holders of a Business related degree) Professional Qualifications:
  • Qualifications in Credit Management/Remedial Management will be a definite advantage.

Work Experience:

  • 3 years’ experience in banking operations
  • Excellent people management skills
  • Versatility, flexibility, passion and commitment to quality service delivery