Operations Business Manager - Hospitality

  • Cytonn Investments
  • Nairobi County, Kenya
  • Jan 03, 2018 - Jan 13, 2018
Full time Hospitality-Hotel

Job Description

  • Every day running of Cytonn serviced apartments business from a management company perspective, where we make acquisitions of serviced apartment developments and other hospitality offerings;
  • Spearheading the creation and implementation of the company’s hospitality sector business case/strategy and identifying market gaps through conducting comprehensive market research and expansion strategy;
  • Lead the operational requirements and specifications from both the end user and investor perspectives by leading a team in development and implementation of hospitality strategies;
  • Developing operational processes and manuals including adding technical systems for an operational hospitality establishment;
  • Be part of the development and commissioning of hospitality projects;
  • Developing business relationships through membership and participation in professional, industry/trade, and civic organizations;
  • Ensuring consistency in overall business responsibility including market positioning, brand positioning and service delivery;
  • Ensuring the hospitality business is profitable and maintain strong working relationships;
  • Allocation of funds, authorizing expenses, and assisting in budget planning;
  • Ensure accurate maintenance of records including cash flow accounts, direct bill accounts, credit card receipts, registration cards, and reservation cards;
  • Ensuring adherence to hospitality brand-franchise policies and the established of operating procedures while meeting or exceeding user expectations by providing quality service;
  • Any other duties as may be prescribed from time to time


  • Bachelor’s degree with a minimum 2nd Class, Upper Division is required; and a minimum of B+ in KCSE, or equivalent registered with relevant professional body;
  • 5 years’ minimum experience in hospitality management and/or operation, with a proven track record;
  • Must demonstrate strong skills in: organizational development, personnel management, budget and resource development, and strategic planning;
  • Should demonstrate experience in hospitality financial modelling, planning and analysis;
  • Strong business acumen and knowledge of the MICE industry and global hospitality market and must be able to display a working understanding of the design and interface between the front of house and back of house operations;
  • Detail-oriented with strong organizational/administration skills and an ability to handle multiple tasks simultaneously and in a professional manner;
  • Should be comfortable to work in a fast-growing and evolving organization that seeks to expand in the hospitality sector;
  • A team player with strong interpersonal skills;
  • Work experience within the Sub-Saharan region – working for both private and/ or public sector clients is seen as highly advantageous.