Conduct researches to understand our users' needs, configure our product to fit service delivery workflows within a particular health context.
Perform investigations, design, implementation and maintenance of product modules and submodules for both new and existing products according to architecture, guidelines and good software engineering practices.
Support our project managers and partners in conducting high-quality design research as design is a shared core competency at Living Goods.
create design tools and templates to assist teammates be equipped to carry out design work.
coach teammates through our design process before, during, and after project deployments.
Conduct sessions directly with end users to design workflows.
conduct UX testing on the product features, implement prototypes and inform our product roadmap.
Take technical responsibility of overall project design by ensuring end-to-end ownership of all technical aspect
Drive open communication across disciplines.
3-5 years work experience on a product team conducting user experience research and testing OR in a community-facing programs role, particularly in reaching vulnerable communities
Have some understanding of health service provision/ public health systems/ community health
Excellent written and oral communication and presentation skills in English
Willingness to learn and flexibility to work across a multi disciplinary team
Demonstrated ability to work remotely, under pressure and with limited supervision
Comfortable using different types of technology
Ability to articulate complex information clearly and concisely
Demonstrate Intense attention to detail and quality
Experience in community-based field work with underserved populations or with ICT4D is
About Living Goods
Living Goods supports networks of ‘Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified foods, clean cook stoves, water filters, and solar lights. By combining the best practices from business and public health, we are dramatically lowering child mortality AND creating livelihoods for thousands of enterprising women.