Market and Customer Research Manager

  • KOKO Networks
  • Nairobi County, Kenya
  • Jan 09, 2018 - Feb 09, 2018
Full time Marketing Research

Job Description

KOKO Networks ( is an international venture-backed technology company with offices in Nairobi, Kampala and India. Our unique suite of technologies enables delivery of a range of consumer and business solutions that improve life in Africa’s cities. Our first Network is being rolled out in Nairobi. We are hiring a Research Manager to help us learn more about our customers and the Nairobi market.



  • Create research instruments, such as questionnaires and focus group guides
  • Write reports summarizing research results to inform strategic and product decisions
  • Manage teams of field workers in data collection projects
  • Lead qualitative studies such as focus groups or software UI/UX testing
  • Write plans and budgets for research projects
  • Represent KOKO Networks in interactions with customers, agents, and other stakeholders



  • Bachelor’s degree
  • 2+ years’ experience in research-related roles
  • Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations
  • Extensive experience with collecting qualitative and quantitative data from the field
  • Knowledge of research best practices
  • Experience designing/writing market research instruments such as interview scripts and focus group guides
  • Experience with software UI/UX testing and hardware usability testing is excellent, but not required
  • Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred
  • Creativity and innovation - we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field
  • Interest in social enterprise and passion for KOKO’s mission