Customer Service & Project Management Intern

  • LYNK
  • Nairobi County, Kenya
  • Jan 17, 2018 - Feb 17, 2018
Intern Customer Service Project Management

Job Description

The Project Management and Customer service intern will be based in the Job Satisfaction Department, which is responsible for managing Lynk Requests (Matching verified professionals to bespoke requests in over 140 categories ranging from cleaners, to masseuses, to plumbers, and tailors). The role involves manning phone lines, and coordinating job or project completion between fundis and customers. S/he will gain significant experience in the ongoing delivery of the core tasks of the Job satisfaction department,which includes and is not limited to customer service, complaint handling and resolution, management of pros behavior amongst others.

 

LEARNING OBJECTIVES:  

The Job Satisfaction intern will gain significant experience in the day-to-day operations of a tech start-up. S/he will benefit from close mentoring from a senior leader within the Lynk team. Specific learning objectives include:

  • Customer service -S/he will be responsible for excellent  communication with both the customers and pros.
  • Project management - S/he will be responsible for quality control for ongoing jobs that includes site/workshop visits to check on the pros work.

 

SPECIFIC TASKS: 

Below are a variety of tasks that the intern will work on, however, as a constantly evolving company it is likely that these tasks will grow and change over the internship period. 

  • Job matching- management of queries, site visits and quotations.
  • Customer support-providing technical support, responding to any customers inquiries.
  • Maintain site visit schedules for jobs that require site supervision/quality control
  • Managing communication channels including whatsapp,phone,text, emails and ensuring that customers/pros receives responses in time
  • Work with other job satisfaction team members to ensure that requests are seamlessly delivered
  • Managing the daily engagement with pros, ensure that they are paid promptly after job delivery

 

REQUIREMENTS

  • Excellent verbal and written communication skills
  • Proactive and self driven
  • Degree in business, supply chain management,project management,social sciences or related field.
  • At Least 1 year experience in customer service and project management
  • Excellent computer skills and experienced in word, excel, google docs. Proficiency in Computer Aided Design programs will be an added advantage.
  • A cross-functional team player (to interact with different teams and team leads)
  • Ability to work on challenging tasks and provide resolutions to problems.

 

WORKING PARAMETERS:

This is a full time internship and it is expected that the intern will spend the majority of their working hours at the Lynk office in Spring Valley. The intern will be responsible for communicating and honouring a work schedule that makes them a high performing and dependable member of our team. 

Working days (6) -  Monday-Friday (and either Saturday or Sunday)

Working hours - 9-6 (based on pre-existing engagements this can be discussed and confirmed at the beginning of the internship.