The Project Management and Customer service intern will be based in the Job Satisfaction Department, which is responsible for managing Lynk Requests (Matching verified professionals to bespoke requests in over 140 categories ranging from cleaners, to masseuses, to plumbers, and tailors). The role involves manning phone lines, and coordinating job or project completion between fundis and customers. S/he will gain significant experience in the ongoing delivery of the core tasks of the Job satisfaction department,which includes and is not limited to customer service, complaint handling and resolution, management of pros behavior amongst others.
The Job Satisfaction intern will gain significant experience in the day-to-day operations of a tech start-up. S/he will benefit from close mentoring from a senior leader within the Lynk team. Specific learning objectives include:
Below are a variety of tasks that the intern will work on, however, as a constantly evolving company it is likely that these tasks will grow and change over the internship period.
This is a full time internship and it is expected that the intern will spend the majority of their working hours at the Lynk office in Spring Valley. The intern will be responsible for communicating and honouring a work schedule that makes them a high performing and dependable member of our team.
Working days (6) - Monday-Friday (and either Saturday or Sunday)
Working hours - 9-6 (based on pre-existing engagements this can be discussed and confirmed at the beginning of the internship.