• Sameer Africa Limited
  • Uganda
  • Jan 23, 2018 - Feb 23, 2018
Full time Customer Service

Job Description

Purpose of the Role

To ensure customer satisfaction by providing advice and service in tyre solutions at the Yana Tyre Centres (YTCs).

Among others, key accountabilities will include:-

  • Inspecting and identifying the tyre requirements of the customer
  • Changing, fitting, balancing and aligning tyres and wheels as per the YTC’s stipulated guidelines
  • Giving tips on tyre care and maintenance
  • Ensuring proper handling and maintenance of YTC tools and equipments as per machine operation manuals
  • Observing work place occupational safety and health procedures
  • Providing Customer and product feedback
  • Any other duties as assigned from time to time by management

Knowledge, Skills and Experience

  • O/A Levels or equivalent
  • A diploma in Automobile engineering
  • Certificate in Automobile or Mechanics with two years’ experience
  • Good communication skills
  • Excellent customer handling skills
  • Knowledge on use of tyre tools and equipments
  • Knowledge in tyres and tubes will be an added advantage