Customer Success Internship

  • AmoebaX
  • Nairobi County, Kenya
  • Jul 20, 2017 - Aug 20, 2017
Intern Sales

Job Description

Here are the kinds of skills we’re looking for

Your duties and responsibilities include but are not limited to;

- Get new suppliers from around East Africa( Mainly Kenya and Tanzania)

- Basically, can work not only in Nairobi but is also available for temporary stays in other areas e.g.westpokot, Isiolo, Nyeri, Oloitoktok, Tanzania etc.

- Negotiate prices from supplier due to fluctuating prices in different seasons

  • Manage supplier and labor to ensure our products maintain our quality standards

  • Maintain good relationships with our suppliers, and frequently gather feedback and any other relevant information

  • Managing relationships with our customers including but not limited to; Responding to and resolving customer complaints/concerns via phone in a quick and effective manner

  • Assist in operations management e.g taking of orders, ensure proper distribution to the customers

  • Maintain accurately and up to date records of customers and relevant information pertaining them

  • Gather customer feedback and compile reports on overall customer behavior/ concerns etc

  • Attract potential customers by answering product and service questions when approached by potential customers.

  • Keep record of resolved issues/concerns

  • Direct any unresolved issues or concerns to the operations manager