OFFICER II/INFORMATION TECHNOLOGY (2 POSITIONS)

  • Communication Authority Of Kenya
  • Nairobi County, Kenya
  • Nov 14, 2017 - Nov 17, 2017
Full time Information Technology

Job Description

key responsibilities:

  • Determining the best solution based on the issue and details provided by customers
  • Respond to requests for technical assistance in person, via phone, electronically • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  •  Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the IT Helpdesk team
  • Identify and suggest possible improvements on policies and procedures governing the IT Helpdesk
  •  Administer IT Help desk system
  •  Prepare quarterly IT Help Desk tickets statistics, status and graphical reports, analysis and recommendations

Qualifications and Experience

  •  Bachelors degree in Information Technology/Computer Science/Management Information Systems.
  •  Minimum of three (3) years relevant experience.